Issue Tracking Board

[Jmoran]

This is what we did to resolve the same problem I had. Disconnect the power cord and hold the power button on the tv off for 12 seconds (it is behind the logo screen on the front bottom of tv).  This drains all residual power left in the tv. Then power up tv and hold the factory reset button(on back input panel) to reset the tv. This will bring the tv back to factory settings. You will then have to enter all your info again as you did when you first set up the tv. This worked for mine yesterday. Good luck!

[SavageDragon]

I've unplugged the TV for over an hour and done multiple factory resets, but nothing has worked so far. 

[Jmoran]

When it was unplugged did you hold the tv power button on for 12 seconds?

[SavageDragon]

Leaving the TV unplugged for an hour should have the same effect, but just to be thorough I gave it a try and the result is the same. After the factory reset I connect to wifi, it downloads an update, restarts, and I am back at a screen void of any apps. Even pressing the shortcut buttons on the remote fails to launch an app. 

[RokuJanadeeK]

We appreciate the follow-up, @kgihring.

Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Janadee

[kgihring]

Thank you.

[Tea01]

I need some assistance m. My Roku tv was fine until this update this week. Yesterday my screen turned black. I unplug it and did a reset and it’s still black. This is a fairly new tv 2 years old. Model number #40H4030F1

[thekhyatikid]

Experiencing the same issue as everyone. Blank Home Screen. Pressing the Netflix, Hulu, Disney+ etc buttons does nothing. Only volume buttons work.   

Tried the steps you mentioned with the home button, up, rewind and fast forward buttons, and still experiencing the same issue. TV worked two days ago, and now all of a sudden this. 

Is Roku going to solve this because now I have an unusable TV… basically a paper weight hanging on my wall. 

[Peefart]

Experiencing the same issue. When can we expect an update

[RokuJanadeeK]

Hi Community users!

We appreciate your posts regarding the issue with Roku TV displaying a blank screen. We understand and hear you.

If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Troubleshooting steps you have taken.

Note: This message is for affected users who have not yet shared their device details. If you have already provided us with the information, rest assured that we have already forwarded it to the appropriate team for review.

We look forward to your response.

All the best,
Janadee