Issue Tracking Board

[_Joanna_]

The menu and settings are gone. How do I get them back?

[kgihring]

ROKU TV 43R4A5R worked fine this afternoon but this evening would only show a blank screen, except for the ROKU TV logo in the upper left corned and the time in the upper right corner.  Changing the volume with the remote also shows in the upper right corner but the rest of the screen is blank.  Went through all the online troubleshooting procedures but nothing changed.  As a last resort I initiated Recovery Mode.  The screen then showed the "ROKU" characters doing their "dance" for a few seconds, followed by a message saying to wait for connection.  That lasted a few more seconds and then the screen went blank again just as before.  I've requested and received an Issue ID but don't know what to do with it.

Roku TV model G845X

Serial Number X01200XJU776

S/W version 13.0.0

Issue ID 76-229-243

[renojim]

Have you tried unplugging the power for several seconds?

[_Joanna_]

Yeah I did that and even did a reset.

[RokuJanadeeK]

Hi @kgihring,

Thanks for bringing this issue to our attention and for elaborating it. We're happy to help you with this.

Kindly try performing the below steps to see if you can resolve the issue:

1. Power-cycle your Roku TV: unplug it from the wall power outlet and plug it back in.
2. Check for updates: Go to Settings > System > Software Update > Check Now.
3. If possible, restart your Roku TV by going to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.

Additionally, for the last resort, kindly try a factory reset: Go to Settings > System > Advanced system settings > Factory reset. 

Note: We'll mark this post as solved, but if the instructions above don't resolve the issue for you, please let us know or reply to this thread for further assistance. We're here to help, and we'll be glad to assist you further.

Kind regards,
Janadee

[renojim]

@_Joanna_, I think a factory reset or recovery mode (if your TV has it) are all that's left.

How do I factory reset my Roku® streaming device? | Official Roku Support

How to use Recovery Mode on your Roku TV™ | Official Roku Support

[kgihring]

Your instructions have not and will not resolve the issue.

Power cycling the TV was the first thing I tried and it changed nothing.

I know I'm repeating myself, but the screen is blank, so suggesting that I go to Settings > System > etc. is impossible.  The screen is blank.  There is nothing on the screen.

I hear an audible click whenever a button on the remote is pushed, but nothing else.  The screen remains blank.

As I've already described, I even initiated Recovery Mode, but even that still resulted in a blank screen.

Please re-read my description of the problem and you'll see that your instructions couldn't possibly address this particular problem.

[RokuJanadeeK]

Thank you for the precise details, @kgihring.

We appreciate all the steps you have taken to try to fix the issue. Please send us the latest tracker ID for your Roku TV. When you see this issue occur, press the home button five times, followed by the back button five times, and provide us with this ID.

We'll wait for your response.

Regards,
Janadee

[kgihring]

The issue ID is 76-229-243

[JetBl4ck9]

A couple of days ago my small Hisense Roku TV stopped displaying its main menu and only displays a screen with the Hisense - Roku TV written on the top left and the current time on the top right. I have left it sitting there for hours, and it never changes. I have tried powering it down and starting it up, and it never changes. I have tried doing a factory reset (full-wipe with small button held), after entering Wi-Fi data it updates, restarts, and brings me back to the same clock screen. I have tried the remote button presses (5 home, up, rewind, fastforward) and the TV restarts and takes me back to this screen. 

I have a feeling this update is messed up and I can't find a way to rollback the update or even download an older update on USB. Any thoughts? 

Model D204X Roku TV, Software V 13.0.0 build 24062-CP