Issue Tracking Board

[RokuTakashi]

Hi, Community users.

Thanks for your follow-up on this issue.

Please be advised that our team is working on a fix, as we are aware that Roku TVs and other Roku devices have been affected by the issue. 

An update will be provided in this thread once we hear back from the appropriate Roku team.

We hope for your patience and understanding.

Best wishes,
Kash

[PCB3rd]

 I am still having to system restart every time I go to watch as well. It has just become routine for me to cut the TV on and then do a system restart for the TV to reconnect. For those hoping for a fix from Roku. I would not hold my breath at this stage. It looks like they have no idea what is causing the issue and I doubt very seriously they will be able to fix it

[knottkvance]

I've been having the same problem on both of my TCL Rokus for weeks! Please help.

[BDCT2024]

OK, maybe this will help some of you.  Evidently, this Roku Tech Site is not helping me / us right now.  I called the TCL Roku Tech Support line 877-300-8837 and they were very helpful.  Was on the call for about 45 minutes.  They had me run through various trouble-shooting methods.  Most of which, I already did.  Where we ended up is that they think the problem is a defective wifi card in the TV.  When I goolged that, a lot of others had the same problem.  

With all of that being said, it seems like the best way to resolve this is to buy a Roku stick.  We just have to reset all our apps.  I definetly am not happy that this TCL TV has a defect in it.  A lot of others complained as well.

If Roku Tech Support has another solution, I am eager to hear it.

[Firemann59]

I have the same problem with a Roku Stick. Plugged into a TV and powered through a usb port on the TV. It just started doing this in the last couple of weeks. I have had it connected this way for several years with no problem. I have tried a factory reset and a system restart with no effect. I suspect there was a firmware update that started this problem.

[AnaCue23]

Thank you so much. I was having the same problem and now it’s solved. I appreciate your help. 

[Karen69]

How about you roll back the OS update that started this whole issue??????

[junkedit]

Our says the same thing. Except the instructions on the TV says it needs a USB device to make it work. The ONN smart TV Roku cost $80 at Walmart. Our other two smart Roku TVs don't need USB. My guess is it's a cheap TV without the built-in extras. We don't know if it's going to work. 

[RokuJechealR]

Hi @junkedit,

Welcome to the Roku Community!

Thanks for letting us know about the issue you've been experiencing establishing a WiFi connection on your Roku device. We'd be happy to investigate this issue further, but we need more details.

For us to help you better, we will ask a set of questions to isolate the issue:

• When did you first encounter the issue? Was there an update?
• Have you tried to restart your modem and router? Then, your Roku device?
• What specific troubleshooting steps have you taken so far to resolve the issue?
• Who is your ISP? (Internet service provider)

For troubleshooting steps, we recommend connecting your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[NiceW]

I have several TCL TVs but only the 50S425 is having this issue which started a few weeks ago.

The only way to reconnect is to do system restart. I have a FIO gateway modem/router. Other device details include software OS/Version 13.0.0 • BUILD24062-93, device ID is S036D03PARL2, and serial number is X000002PARL2.

Would appreciate an updated answer on fixing this issue.