Issue Tracking Board

[angbello]

Youtube stopped working on my Roku streaming stick. All other apps (pandora, rumble, etc)’work fine. 
I’ve checked for updates, restarted numerous times and even did a factory reset. 
I cannot even uninstall it since, with either the remote or the ios app, navigating will never take me to the youtube app.  Only way I can try to launch it is from the “shortcuts” to it on the ios app. 

[RokuTakashi]

Hi, @angbello 

Greetings, and welcome to the Roku Community.

I understand the issue you have encountered with the YouTube app that will not open on your Roku Streaming Stick.

As checked by our team, your Roku Streaming Stick model 3500X was one of the two initial Roku Streaming Stick models introduced in 2014 and is now part of our Legacy devices.. While it has performed admirably over the years, it has unfortunately become obsolete due to advancements in technology. This particular model is not compatible with Roku operating software beyond version 11.0, while the current version is 11.5. As a result, many popular channel applications have ceased support for this device and are unable to run those applications.

For more information, you can check Roku's Legacy devices.

I hope for your understanding, and let us know if you need further assistance.

Thanks,
The Roku Community Team.

[Carin]

I have just purchased a JVC Roku tv. I have excellent internet connection. However, I cannot activate my Roku tv. I have tried everything including resetting factory settings more than once and everything suggested in the ‘ get help’ section. I keep getting the same response  ‘ we can’t seem to reach you at’ followed by my email address, I have a gmail acct and 2 other Roku devices that are already connected to this. I have tried to activate with QR code too but no QR code comes up and tried different email addresses but no activation code gets sent. Please can someone advise where I go next, does it have anything to do with the TV itself? Or is this purely a Roku issue. Many thanks 

[atc98092]

It's not an activation code that it's trying to send. Roku stopped using those a number of years ago because of scammers. It is trying to send you a hyperlink to confirm it's you trying to activate the TV.

Now, as to why it's failing. The first of course is to ensure you haven't made a typo on the email address you're entering, and it's the one used by your Roku user account. You can't send it to an email address that isn't used by your Roku account.

Assuming there's no issue with your email address, the next thing to try is using a different method of connecting the Roku to the Internet. The simplest way to do this is to connect the Roku to a mobile hotspot, which most cell phones offer. I know that doesn't make sense, but it's worked for many people that could not connect to their home network but it worked fine from a hotspot. Once it's linked to your account, you can then switch back to your home network and it should work fine.

[Carin]

Connecting to my hotspot on my mobile worked! Thank you so much. Hooray! 

[atc98092]

Again, it makes zero sense. But for whatever reason it has worked many times. Glad it worked for you!

[TDLeon]

My Roku has stopped working. It's not allowing me to enter into any of my apps. And now won't take m y email now that I have reset it. I have had this roku for a few years and am wondering what could've possibly happened. 

[Sondog78]

Same here just now! At first the apps were not working. So I did a factory reset, and NOW it won't let me log in! Tried the QR code log in, nothing! Did the sign in email, and tells me (We can't seem to reach you at) what the **bleep**?!? 

[Marle]

It should go back on.un plug reset. I can’t even remember !!!! But there are good now. I have three at home and take one travelling with me 

[Lilloc14_]

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