Issue Tracking Board

[djt43]

Totally, but Roku support leads you to believe that it’s an issue that the ‘engineers’ are working on when it appears that nothing of the sort is happening. Worst of all is the last contact I had with them they declared that my streaming stick was bad and needed replacement. Replaced it with another new one i had yet to open…same exact issue🤦🏻

[bobperyea]

I have two different soundbars - About $200+ worth of Roku equipment. It's not the equipment. If it was, there wouldn't be scores of us all over the country with different equipment. 

The engineers need to work harder or watch everyone bail out to a company that gives us better service. It's not like Roku doesn't have competition.

[bach3]

This has been happening to me too, for the past few weeks. Roku, please fix this if you can!

Edit:

Looks like it may have something to do with the 13.0 update on May 14th, a bug that needs to be fixed (full numbered updates often bring bugs, hence the 0.x updates).

[RokuERey]

Hi @bach3,

Thanks for keeping the Roku Community posted!

We'd like to learn more about this, and thanks for sharing your experience. Could you share a photo of this issue? In addition, we'd like to know if a system restart helps or if it comes back after the reset.

Please also provide us with the details below once you see the issue.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll be anticipating your response.

Thanks,
Rey

[bach3]

Reset will fix it temporarily, and problem comes back within a few hours, across all apps and the Roku homepage (not just the MLB app shown in photo). It’s mostly missing letters, but some other UI elements have trouble loading sometimes too, like thumbnail previews for videos.

[RokuERey]

@bach3,

Thanks for reporting back along with the details.

Please be aware that I have passed along this to the appropriate Roku team for additional updates.

We'll make sure to keep this thread posted.

Best regards,
Rey

[DJB321]

Here’s an example of block numbers when adjusting volume.

[DJB321]

And this shows missing letters for’The Night Manager’ when attempting subtitles 

[DJB321]

Just checking in, it’s been a couple of weeks and I continue to reset Roku soundbar several times a day so I can read the words. Has the support team figured out what’s wrong with the Roku system?

[JAT2]

No, this has been going on for well over a year. It does it on both my Roku sticks/tv's. Customers are told it's being looked into. So why hasn't it been fixed in all this time??