Issue Tracking Board

[whiskers]

@RokuCarly My tracker ID is 54-129-332. Screen keeps scrambling and letters are missing or just blocks in several apps

[RokuCarly]

Thank you for the added information, @whiskers.

Rest assured that we will forward this to the team to include your device in the process of investigation and correction. Once we've been notified of updates from the team, we will make sure to let you know. 

In the meantime, your patience and understanding are highly appreciated as we work on this. If there's anything else we can be of assistance with, please don't hesitate to let us know.

Best regards,
Carly

[DJB321]

I purchased a Roku soundbar several months ago and it started missing letters and block style letters that are unreadable.  I restarted, powered up/down and it always works.  
this happens several time each day.   

[RokuCarly]

A warm welcome here in the Roku Community, @DJB321.

We appreciate you reporting this to us, and we'd be happy to look closely at the missing letter you've observed on your Home screen. 

In this case, we will coordinate this with the appropriate Roku team for further investigation and correction. With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo of the missing letters for reference. 

We'll be looking forward to your update.

Best regards,
Carly

[DJB321]

Can’t seem to change to HTML to post pics, but ID is: 20-199-742

[RokuCarly]

Thank you for responding, @DJB321.

We appreciate you providing us with an Issue ID. Could you also provide us with information about your device? 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

We'll be looking forward to your update.

Thanks,
Carly

[DJB321]

Here it is again 

model: 9101R2

s/n: YL009T717720

device IS: 3K6249717720

software version: 12.5.5 build 4174-95

[RokuCarly]

Thank you, @DJB321.

This is appreciated. Rest assured that we have already forwarded this to the appropriate team for further investigation and determining the cause. Once we've been notified of updates from the team, we'll let you know immediately.

Your continuous support, patience, and understanding are highly appreciated. 

Best regards,
Carly

[Mshale]

• I'm experiencing this issue as well. Tried restarting, checking for updates, hard power off then on.. nothing works. Words missing in titles and showing partial images. Issue ID- 70-211-436. Serial YH0025952570, SOFTWARE VERSION- 11.5.25, Device ID 70
•  

[djt43]

Reset works, but the problem invariably returns. In addition, unless you know exactly where reset is the scrambling of the screen can be so bad that it’s nearly impossible to find ‘reset’.

I’ve been dealing with this for about a year now, have been told that it’s a known issue, engineer's are working on it…i’ve been told this at least 6 times. Recently i was told it was the fault of my device! Set up a new S Stick plus, now the new one is doing this as well!