Issue Tracking Board

[whiskers]

Hello @RokuCarly,

Here is the requested info:

Model: 4640X - Roku Ultra

Serial number: YP00HU681454

Device ID: 7LC69H681454

OS Version: 12.5.5 build 4174-29

I will send the additional info when the issue occurs again. 

whiskers

[RokuCarly]

Thank you for providing us with the requested details, @whiskers.

We'll wait for your update on the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) and a photo of it as well so we can report it to the team effectively. 

Best regards,
Carly

[whiskers]

@RokuCarly My tracker ID is 54-129-332. Screen keeps scrambling and letters are missing or just blocks in several apps

[RokuCarly]

Thank you for the added information, @whiskers.

Rest assured that we will forward this to the team to include your device in the process of investigation and correction. Once we've been notified of updates from the team, we will make sure to let you know. 

In the meantime, your patience and understanding are highly appreciated as we work on this. If there's anything else we can be of assistance with, please don't hesitate to let us know.

Best regards,
Carly

[Mshale]

• I'm experiencing this issue as well. Tried restarting, checking for updates, hard power off then on.. nothing works. Words missing in titles and showing partial images. Issue ID- 70-211-436. Serial YH0025952570, SOFTWARE VERSION- 11.5.25, Device ID 70
•  

[djt43]

Reset works, but the problem invariably returns. In addition, unless you know exactly where reset is the scrambling of the screen can be so bad that it’s nearly impossible to find ‘reset’.

I’ve been dealing with this for about a year now, have been told that it’s a known issue, engineer's are working on it…i’ve been told this at least 6 times. Recently i was told it was the fault of my device! Set up a new S Stick plus, now the new one is doing this as well! 

[djt43]

Why was I told that it was my device after having been back and forth with support who claimed it’s a known issue and currently being worked on?

[djt43]

[djt43]

[tttrrr]

Yes I still have the issue seems worse since the upgrade a few days ago. Even sound keeps going in and out and yes missing characters in boxes when I go to other streaming channels.. This has gone on all too long!!!