Issue Tracking Board

[RokuJechealR]

Hi @tttrrr,

Greetings from the Roku Community!

We are currently aware, and our engineering team has been investigating this issue closely.
In the meantime, could you also share with us the details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We look forward to working with you to help resolve this issue.

All the best,

Chel

[FooFoo]

Found yet another issue.  Initially characters were missing, then became corrupted.  Problem started when switching from Hulu to Max.  See screenshots.  A reboot did restore the characters. 

[tttrrr]

Seems Roku is not fixing the issue..Cannot keep rebooting Roku. Thats not how its supposed to Work

[RokuCarly]

Thank you for bringing this to our attention, @FooFoo.

Rest assured that the appropriate Roku team has been updated about this. Once more information is available, we will make sure to update this thread.

In the meantime, your patience and understanding are highly appreciated as we work on this. 

Best regards,
Carly

[BobHere]

Exact same thing happened to me- distorted text and pixelating on certain screens (Youtube TV home menu was really bad).  I tried everything suggested here- nothing worked. Then I replaced my HDMI cable and I think that fixed it. I probably took the lazy route when first installing my new Roku Soundbar and re-used the old HDMI cable, which was probably not a 2.1. Anyway, all seems well now. No more distorted text and pixelating going on.   

[whiskers]

Has this issue been resolved? Rebooting the Roku frequently is annoying and it seems there is no other way to temporarily fix the problem. 

[Shenanigans]

It has not been resolved.  I’m still having the problem.  

[RokuCarly]

Greetings from the Roku Community, @whiskers!

Our sincerest apologies for any inconvenience this may have caused you and we'd be more than happy to coordinate this with the appropriate Roku team to investigate your device and find you the best resolution possible. 

In this case, kindly provide us with the following details below to help us report this effectively:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo of the screen whenever this happens.

Please note to those who have already provided the requested information, rest assured that your devices are already included in the process of correction. 

We'll be looking forward to your response as we'd be eager to help you resolve this. 

Best regards,
Carly

[whiskers]

Hello @RokuCarly,

Here is the requested info:

Model: 4640X - Roku Ultra

Serial number: YP00HU681454

Device ID: 7LC69H681454

OS Version: 12.5.5 build 4174-29

I will send the additional info when the issue occurs again. 

whiskers

[RokuCarly]

Thank you for providing us with the requested details, @whiskers.

We'll wait for your update on the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) and a photo of it as well so we can report it to the team effectively. 

Best regards,
Carly