Issue Tracking Board

[RokuAustin]

We are receiving reports from users are seeing missing characters or text in certain text or description boxes.

Image of the issue:

This is a Newly Reported Issue. 

What does that mean?

Newly reported issues mean that usually this issue is not widespread and we are still gathering information to help solve the issue. If the issue is a channel-facing issue, then we will work with the channel partner to help solve the issue.

Let us know...

• Are you experiencing this issue, too?
• The channel and area you are seeing this issue on.
• If you can upload a photo, great!
• Please create a Tracker ID when you see this issue, and post your Tracker ID to this thread, along with the last 2 digits of your Roku Device ID.
• Let us know, does restarting your device solve the issue or has the issue come back after a restart?

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Roku Community Team

[Martin43]

My Roku is not consistently displaying text and in some cases small solid boxes come up where words and letters should be.  This is not just with Roku but other channels coming in through the device as well.

[makaiguy]

@Martin43-

Can you post a screen shot so we'll have a better idea of what you are seeing?

[rongus]

I am experiencing the same issue with ROKU sticks, two of them actually. Text is replaced by boxes or just blank space. Not sure if I can attach a screen shot but will try below.

[rongus]

[RokuJohnB]

Hi @rongus,

Welcome to the Roku Community!

We understand that you're having a problem with some channels or apps on Roku. We're happy to help. Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify) Please follow these steps:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System Restart.

If the problem still persists, please keep us posted.

All the best,

John

[DawnGholson]

I have been having this same problem last couple weeks.  It is intermittent but when it happens you cannot read anything.   Rebooting solves problem temporarily.  Until the next time it happens.  Is it a software problem?

[renojim]

I've seen this happen on things that I've developed.  It appears to be a new bug that appeared with the v12 software, but I've given up trying to report bugs to Roku - it's absolutely pointless.

[rongus]

Thanks John,

The problem is that it is not possible to pick out the steps you have listed, because the writing is completely corrupted. See the screen shot attached - can't figure out where "System" or "System Restart" is. This is affecting a number of aps, including Paramount, Netflix, Peacock. I hope there is a fix.

Thanks.

[rongus]

Looks like I can't attach the screen shot now, was able to do so yesterday.