Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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makaiguy
Community Streaming Expert

Re: “We can’t seem to reach you by email”

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To all - I just ran into this myself in attempting to link a device.  After a little searching I found that the activation system is down at the moment.  There currently is a service announcement on support.roku.com:

Service interruption - activation issues

Thursday April 15, 2021

We are experiencing a surge in activations, which is causing a disruption. If you’re trying to activate your device, please try again later. Our priority is to get this resolved as soon as possible, and we ask that bear with us as we manage these issues. We sincerely appreciate your patience.

Last updated on 4/15/2021, 8:19:36 PM
(The timestamp appears to be adjusted for my time zone)

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
Ibb4ever
Level 7

Re: Activation problem - “we can’t seem to reach you by email”

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Mine finally went through after 2 hours!

Oshlivia
Level 7

Re: Activation problem - “we can’t seem to reach you by email”

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Mine worked as of 10 minutes ago!

imacphee
Level 8

Re: “We can’t seem to reach you by email”

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I was able to finally get into mine, hopefully it was just a glitch and everyone else could too!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Activation problem - “we can’t seem to reach you by email”

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Hi everyone,

Thanks for the posts.

Please be aware that there was an issue preventing new activations that has been resolved. We would recommend trying to activate your Roku device again to see if you are still experiencing an issue.
Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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NancyB1
Level 7

Re: Activation problem - “we can’t seem to reach you by email”

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I'm having the same problem right now and have been trying for over an hour and keep getting the same thing.  I have a new Roku Stick+ and have used Roku for years but my old Roku was not working well recently and I bought the Stick.

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hi everyone,

Thanks for the posts.

Please be aware that there was an issue preventing new activations that has been resolved. We would recommend trying to activate your Roku device again to see if you are still experiencing an issue.
Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Yoda69
Level 8

Re: “We can’t seem to reach you by email”

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Thank you.we got the tv going. Thanks for all the ppl who helped look into this issue and let me kno it wasn't ME! LOL! 

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RokuMary-F
Roku Employee
Roku Employee

Re: Activation problem - “we can’t seem to reach you by email”

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Hi @NancyB1,

Thanks for your patience regarding this activation issue that you are experiencing, I will do my best to assist you.

Have you tried clearing your cookies or cache or reloading the web browser or use a different one to access http://my.roku.com? Do you have a computer you can access the website with?
I've provided a link below to go into further detail on how to resolve player activation issue: How do I resolve an issue when activating or ... - Roku

Keep us posted and we'll continue assisting from there if needed.

Thanks,

Mary

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Jay38
Level 7

Re: Activation problem - “we can’t seem to reach you by email”

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I timed out on my activation for my account set up.  How do I reset?

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