Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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RokuDanny-R
Retired Moderator

Re: “We can’t seem to reach you by email”

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@GueroD

Thanks for the follow up.

I have passed along your concerns and information to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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RokuDanny-R
Retired Moderator

Re: “We can’t seem to reach you by email”

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@Mbaina @Larryjb1

Thanks for the posts.

We would be more than happy to assist you in activating your Roku device. Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Larryjb1
Channel Surfer

Re: “We can’t seem to reach you by email”

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Re: “We can’t seem to reach you by email”

Started off trying to fix an issue with the times being suddenly incorrect in the RiverTV.Ca guide.  I tried a connection reset and suddenly I couldn't anything in any of my channels.  I did confirm that I had an internet connection.  Then I tried a factory reset and now I get the email issue that is the topic of this thread. 

Device: Premiere 3920x  SN 05305HO43938

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RokuMary-F
Community Moderator
Community Moderator

Re: “We can’t seem to reach you by email”

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Hi @Larryjb1,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

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