Roku setup

[McMeans]

I'm not receiving the email. [personal information removed]

The serial number is: SN S00820CUECME

I've tried multiple times with unplugging & factory reset. Please help!

[RokuDanny-R]

@McMeans

Thanks for the post.

For future reference, when providing personal information, please send it in a private message (PM) as we highly recommend not posting personal information in a public place.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[SanfordY]

I have tried for weeks with different email addresses and internet sources, but I have yet to receive an activation code for my Roku Express

[RokuMary-F]

Hi @SanfordY,

Thanks for the post.

Please send me a PM with your Roku account email address, description of the issue, and include the serial number/device id of the Roku device.

Thanks,

Mary

[Bauer2020]

I am having similar issue, but can't get to your profile to send PM with information for help. 

[RokuMary-F]

Hi @Bauer2020,

Thanks for your inquiry.

For more information about how to send a PM, visit our Community post here: https://community.roku.com/t5/Welcome-to-the-Roku-Community/Welcome-to-the-Community/m-p/514427#M125...

Thanks,

Mary

[Lou222]

Has anyone resolved the issue of not receiving an email?

[RokuMary-F]

Hi @Lou222,

Thanks for your inquiry.

If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number/device id of the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary
 

[Lou222]

HI , IS THIS HOW TO RESPOND TO with a pm? I am not familiar with this forum and dont want to blast out personal info to a large community forum...

Thanks,

LOUISE

[RokuMary-F]

Hi @Lou222,

Thanks for the follow-up.

For more information about how to send a PM, visit our Community post here: https://community.roku.com/t5/Welcome-to-the-Roku-Community/Welcome-to-the-Community/m-p/514427#M125...

Thanks,

Mary