Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Keeps going back to home screen

My Roku keeps going to the home screen on multiple apps. Youtube first and now Disney Kids. I reset the roll and the apps. Not sure if it’s all apps I just tried two so far. After about 5 minutes, it goes to the homescreen. 

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Roku Employee
Roku Employee

Re: Keeps going back to home screen

@Natasha616 

Thanks for the post.

Can you please provide us with more information? What model Roku device are you using? Are there specific channels that you are having this issue with? 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? If the issue is still not resolved, we would recommend removing the channels and then trying to perform a factory rest on your device. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Keeps going back to home screen

Minha TV roku 43 está voltando ao menu inicial sempre que eu tenho conectar a TV aberta, ele fica uns instantes e depois retorna automaticamente, já desinstalei a TV aberta, já retornei à configuração de fábrica mas não consigo ver TV aberta.

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