Features, settings & updates

[Simon_Templar]

Hi.  As the subject line implies, the "Hide This Ad" feature doesn't always seem to work correctly.  That is, unless I'm missing something or don't fully understand how it's designed to operate.

What sometimes happens is that I highlight an advertisement on the home screen of my Roku player, I select the '*' (asterisk/star) button on the Roku remote, and I select "Hide this ad" option on the screen.

Most of the time, as expected, the advertisement will disappear.

However, every once in a while, the same advertisement will immediately appear again a second time.  A few times, I've gone through the process to hide this same advertisement a second time, only to have the same ad immediately appear again a third time.

Since my device seems to limit me to suppressing only five ads daily, it would be ideal if ads were suppressed correctly (and, permanently) the first time.

If you have any feedback or tips for me, I welcome them.  Otherwise, if you could pass this information along to your software developers for investigation, I would be most grateful.

Following are the details of my Roku hardware and software:

• Roku Streaming Stick+
• Software Version: 12.5.5
• Build: 4174

Thanks for your time.

[Simon_Templar]

Bump...

[Simon_Templar]

Bumping again, in hopes of getting someone from Roku Support to see the post and forward the information to Roku Software Development.

Since my initial post, my Roku software has been updated.

• Roku Streaming Stick+
• Software Version: 13.0.0
• Build: 24056

Despite the new software version, the initial issue continues to happen.

Thanks.

[jackstraw65]

Same problem here and a quick search led to only your post; confused by the lack of customer complaints. Think I will look for the direct customer service phone # they provided last time I complained about ads on the home screen.

  So I have on one hand the same problem you describe:  offensive ad on my home screen which just re-appears as soon as I remove it, until being told I have "used up" all my allotted times to 'remove' ads for the day.  Even more often, the function simply fails altogether.... as today when a Walmart ad filled the right half of my screen; I am vehemently anti-Walmart and quickly hit the asterisk button to remove it and.... nothing happened. Same thing yesterday when some garbage reality show ad was on my screen... pressing the button did nothing.

 Guess I should send this exact commentary to the Roku authorities but am clueless about basic "copy/paste" type things

[AvsGunnar]

@jackstraw65 

All ads are equal, but some ads are more equal than others. (These ads cannot be hidden or removed).

[RokuArjiemar · Accepted solution]

Hello! @jackstraw65,

Thank you for posting in the Roku Community!

We appreciate your reaching out to us regarding managing your ad preferences. We are happy to assist you.

By sharing your ad preferences, you can control the ads shown on your Roku streaming device's Home Screen and screensaver.

Due to the various ways ads are delivered, an ad may reappear in some cases. If a previously hidden ad reappears, you can request that it be hidden again.

For more detailed information on ad preferences, please check it here: How to manage them.

Thanks,
Arjiemar