Features, settings & updates

[JohnDavis]

Purchased ROKU set - and subscription to Amazon Prime Video - cannot access subtitles on ROKU set

in particular the Jack Ryan series - can get subtitles if playback on personal computer - however when access the Big ROKU Screen - the cc logo appears - but closed captioning or subtitles do not work.

How can I access cc or subtitles with ROKU tv ??

[RokuERey · Accepted solution]

Hi @JohnDavis,

Welcome to the Roku Community!

Thanks for reaching us about this and we'd like to be of support here to get you back up and running.

Close caption features may vary from each channel provider's accessibility and availability to its platform. Roku only holds the channel.

Here's how you can enable the close caption feature on your Roku device. How to enable closed captioning - Roku Support.

Let us know if this one works!

Regards,
Rey

[makaiguy · Accepted solution]

The Roku default method of accessing your overall Closed Captioning options from the Roku home screen is via Roku menu path "Settings > Accessibility" and use the "Subtitles & Captioning" section on the right of the screen.  

While viewing a program, press the * key on your Roku remote and examining the options presented which can vary depending on what that channel supports.  You may have to look in Accessibility.

But more and more channels are not using the Roku defaults, and CC can only be set while viewing the program.  These channels substitute their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku. Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.