Features, settings & updates

[garystan1952]

RokuMaryEF :

      Due to the fact that  Roku can't solve this problem......I'm switching to an LG

       TV.  It has the WEB OS, and I can still get YOUTUBE, PRIME Video, TUBI

      and  FREEVEE.

[garystan1952]

En Terr :

   I tried ALL that, and it doesn't work !   I looking at getting an LG TV.  Which has the WEB OS.

   But, I can STILL  get YOUTUBE, FREEVEE, PRIME Video and TUBI.  and NO  BACKDROP 

  interference !

    garystan

[mczimmy]

did not think it was possible to screw up the on/off button but someone at roku succeeded 🙂

the sheer volume of comments on the web is amazing.  people really hate backdrops app. 

[garystan1952]

mczimmy :

       Thanks for your reply. But, it  still stands......I'm seriously looking at the LG TV.

grystan

[garystan1952]

10/9/24

STILL can't remove BACKDROP App.  This just shows how much Roku thanks of it's users !

garystan

[OgSlimNasty]

It took me a total of 10 seconds to disable and remove the app. I did both to see if both ways worked and they both do. 

[RokuRiamie-D]

Hi @garystan1952,

Thanks for the response.

We wanted to follow up regarding the ongoing issue with the Backdrops feature on your Roku TV. It appears that you are still encountering difficulties in removing it. We'd like to inquire if you have attempted the troubleshooting steps previously suggested by @RokuMaryEF.

Additionally, we would like to gather some information about your Roku TV to investigate the issue further.

• Roku TV model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Providing these details will help us to further look into the issue. We look forward to your response.

Regards,
Riamie

[Angela16]

Who the **bleep** decided to add this backdrops app I have tried everything to disable it or remove it from my TV unfortunately I have not been successful every time I go to install it or even to try and just disable it which by the way I can't find any button to disable it I can't even watch the TV please help me with this problem I am so sorry I even pushed that button and for the future as a customer could you please please get rid of that app thank you and have a nice day

[Angela16]

I'm sorry I have tried every solution that Roku has offered and have been unsuccessful. Every solution I have tried unfortunately kicks me off the internet and I have to restore the internet if anybody out there or even you Roku has an answer for this problem I would greatly appreciate it and for everybody else who has not pushed the backdrops button please please don't use it you will be sorry thank you

[RokuRiamie-D]

Hi @Angela16,

Welcome to the Roku Community!

Thanks for bringing to our attention that you are having trouble with your Roku TV with removing Backdrops. We're here to assist you with this.

We would like to investigate this issue further. Could you please describe what exactly happened when you attempted to remove the Backdrops app? Additionally, if you could provide a photo of the error displayed on your TV screen, that would be very helpful. How do I insert an image in a post?

For more details please visit our Roku support article: How to use Backdrops on your Roku streaming devices

We look forward to your response.

Regards,
Riamie