Features, settings & updates

[mczimmy]

called customer service to get some help removing backdrops or disabling it.  the person i spoke to first said it could not be removed,  then i asked if it could be disabled.  She said it could not be disabled.  I searched on the internet and it seems that many people are frustrated with the backdrops app, add me to the list i want backdrops removed from my tv.  i used to be able to simply press the off button and turn off the tv, now i have to go thru a cumbersome process after backdrops starts and it takes much more time to turn off my tv.  turning something off should not be this difficult.

[RokuRiamie-D]

Hi @mczimmy,

Welcome to the Roku Community!

We understand that you want to remove Backdrops from your Roku TV. We would be more than willing to assist you with this.

Let's see if this will work for you. Kindly follow the troubleshooting steps below:

Remove the Backdrops:

1. Highlight the channel tile of the Backdrops
2. Press the Star (*) button on your Roku remote
3. Select Remove app

Restart your Roku TV:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment.

Thank you for your cooperation. Please keep us posted.

Regards,
Riamie

[PineyPat]

I tried this restart procedure very carefully and still have Backdrops.  I want it off my TV

[PineyPat]

After my second try the TV now turns off .  Believe me, no one wants the TV not to turn off when they push off. 

[mczimmy]

tried the 'restart' as suggested.   restarting it did not remove the app, it just restarts the tv.

[PineyPat]

Well I was wrong.  Backdropes is back.  I certainly hope they come up with a fix to remove it as this is a game changer for us. I truly hate Backdrops. 

[mczimmy]

roku needs to put a "remove this app" feature on the backdrop app.   my next tv may not be a roku because i hate spending a long time to turn tv off.

[RokuMaryEF · Accepted solution]

HI Roku Community users,

Thank you for engaging with us here!

We understand that some of you are looking for ways to remove the Roku Backdrops feature. 

Let's guide you through removing the Backdrops app from your Roku device:

Method 1: Removing the App

1. Press the Home button: Locate and press the Home button on your Roku remote.
2. Navigate to Backdrops: Use the directional buttons to move right and highlight the Backdrops app.
3. Open Options Menu: Press the Star button on your Roku remote to open the Options menu.
4. Select Remove: Choose the "Remove the app" option and confirm when prompted.
5. Restart Roku: After removing the app, it's essential to restart your Roku device for the changes to take effect.

Method 2: Disabling Backdrops

1. Open Backdrops App: Locate and open the Backdrops app from your home screen.
2. Access Settings: Navigate to the Settings menu within the Backdrops app.
3. Disable Backdrops: Select the option to disable Backdrops.

For more detailed information, check out this Roku Support FAQ: How to use Backdrops on your Roku streaming devices | Official Roku Support.

Still, Seeing Backdrops?

If you're still encountering Backdrops after removing or disabling the app, please let us know. We'll be happy to assist you further.

Best regards,
The Roku Community Team

[EnTerr]

How to Disable Backdrops

If "Backdrops" kicks in when pressing [Power] on a Roku TV and you want to disable that: 

1. When Backdrops is active (showing e.g. a painting), then 
2. Press the star [*] button on the TV remote
3. Select "Browse Backdrops" from the menu sliding from the left 
4. Select the gear icon ⚙︎ for Settings in the new screen 
5. item Backdrop preferences > Backdrops - change to "Disabled"
6. Exit by using back [<-] button on the remote and test deactivated by pressing TV remote's power button - now TV goes to sleep instead of showing images 

Steps 2, 3 and 4 are not too obvious but if you follow the list, the feature would be disabled. 

[garystan1952]

mczimmy :

              10/8/24

              If ROKU  hasn't fixed this by now,   it WON'T get solved !

              I was looking into getting an LG TV.  It has the WEB OS. And I can still

              get YOUTUBE, TUBI, FREEVEE and Prime Video !