Account, payments & subscriptions

[WTats]

Hi,

Please help!  I was trying to cancel my YES app subscription (through Roku) and i accidentally clicked on the wrong thing and now is says i have a yearly subscription for $239 until June of 2025.  There must be a way to cancel this.  It is only telling me to click on the auto renew button.  When i click on the auto renew button to cancel it, it is telling me that it will not auto renew next June of 2025.  How can I avoid being charged $239.  I want to cancel the YES app altogether now.  I do not want to pay the $239.  Please help me!

[RokuArjiemar · Accepted solution]

Hello! @WTats,

Thank you for posting here in the Roku Community!

We appreciate your contacting us about accidentally subscribing to the Yes app and needing to cancel. We're happy to assist.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions".

For more detailed information on how to manage and cancel a streaming subscription, please check it out here.

Thanks,
Arjiemar