Features, settings & updates

[SugarAvenue]

It isn’t under advanced settings or anywhere at all. November 30, 2023

I have looked on the main menu under advanced system settings. I have looked under everything about the screen or the picture. I have looked under the * and picture settings. It is gone completely gone. There is no way to select zoom, Stretch, direct, or any of that. 

[CBrad4]

They keep burying it further. It's under tv settings/picture settings/customize picture/picture size. 

[London1]

There is no picture size or customize picture option. All I have is to adjust the brightness 😞

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @London1!

Thank you for raising your concern here. We'd be glad to offer a hand and find you the best resolution possible.

Before proceeding, may we know what specific Roku streaming player/TV you are having this issue with? Also, could you please let us know the options available when you press the star* button on your remote, and select the Picture Settings > Picture Mode? If you can provide us with a photo, that would be great.

We are more than eager to provide you with an accurate resolution which is why we'll be anticipating your response.

Best regards,
Carly

[Quip1]

Picture options also missing on Sharp Roku Tv.

[RokuERey]

Hi @SugarAvenue @Quip1,

Greetings from the Roku Community!

We see that you're trying to access the Picture Settings on your Roku TV but to no avail. Please help us learn more about this by sharing with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Can you provide a video or screenshot of the issue you're experiencing?

We'll be looking forward to it.

Regards,

Rey