Features, settings & updates

[NRBGuy]

Hi Carly,

Thank you for the quick response.

When I say 6 PM to 12 AM I mean I can only use the TV at that time. The TV cannot be turned on or used after 12 AM. The light on the front of the TV turns on at 6 PM meaning that we can use it at that time. The physical power button on the TV and the power button on the remote control do not turn the TV on.

Previously, I tried a full factory reset but that did not work.

- Greg

[RokuJohnB]

Hello @dot0,

We appreciate you keeping us informed!

Please be aware that in order to download the clip here in the Roku Community, you will see a video icon.

Let us know how it goes.

Warm regards,

John

[RokuJohnB]

Hi @NRBGuy,

Thank you for keeping us posted!

If you are still unable to resolve the issue you are seeing, we would then advise that you contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

If you need anything else, please let us know.

Kind regards,

John

[NRBGuy]

@RokuJohnB 

Was there a suggestion or something you did to my Television that might have resolved my issue? In the messages posted i do not see anything. Or is your suggestion to contact the television manufacturer even if the issue came when the new firmware was downloaded?

[dot0]

Hi @RokuJohnB,

Can you elaborate on where this video icon is located? The editor only seems to permit uploading photos, which can't capture the issue the people in this thread are experiencing.

I have uploaded an image of what I am seeing when using the editor, in case I am overlooking something.

NOTE: I also just tried changing the extension of the video file from .mp4 to .png as a workaround to upload it, but it seems the video file is too large in that case.

[dot0]

Hello again @RokuJohnB,

In the interest of getting this resolved, I have uploaded the video to my own only file share. You can grab it here, if that is within Roku's support policies:

https://spideroak.com/share/MRXXIMA/roku_community_share/home/dot0/Documents/Roku_Comnunity_Share/PX... 

[RokuJohnB]

Hi @NRBGuy,

Thank you for keeping us updated here in the Roku Community!

This may be related to a hardware issue. Have you tried contacting TV manufacturer support yet to inquire further? We'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. You may use the link that we have provided above in order to get in touch with the TV manufacturer support team.

If you need anything else, please let us know.

Kind regards,

John

[RokuJohnB]

Hello @dot0,

We appreciate you keeping us informed!

As we have checked, we can't open the file that you have forwarded to us. Could you send us a photo of your running problem?

We'll wait for your response.

Thanks,

John

[dot0]

@RokuJohnB,

As we have checked, we can't open the file that you have forwarded to us. Could you send us a photo of your running problem?

---

Strange, I just made the video with the camera on my Android phone, which should be readable by most modern players.

I am not sure how I can take a photo that demonstrates a lack of sound in my streaming stick following the latest update. Perhaps if you can explain what exactly your team needs in the photo, I can provide that?

In any case, I went ahead and converted it to .webm format, which should be readable even by a recent web browser:

https://spideroak.com/browse/share/dot0/roku_community_share/Roku_Comnunity_Share/ 

https://spideroak.com/share/MRXXIMA/roku_community_share/home/dot0/Documents/Roku_Comnunity_Share/PX... 

[dot0]

@RokuJohnB,

The closest I could approximate is the screen showing the HDMI2 mode in the upper right corner, which is what it should use, then switching to DVI, so I have attached images showing that.Second image, showing DVI insteadFirst image, showing HDMI2 as the output