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Time Zone and Paramount Plus

I have a weird issue with my TV. I assume it was an update that caused it. I have Paramount + with showtime and local streaming paid for and verified by Paramount. I use the standalone Paramount + app. I DO NOT USE THE ROKU PARAMOUNT APP.

Everything worked fine until I came home from work and discovered I could not stream my local CBS Pittsburgh KDKA stream. I also noticed my TV automatically switched to central time. I corrected to eastern and tried all of the solutions to get back my local affiliate. 

I reset to factory and every time it comes back it defaults to central time. I have Paramount on my iPhone and my laptop. Both are on the same network at home and both can connect to paramount and I can watch my local affiliate.

I have also contacted Paramount phone support and had my Paramount account reset. I signed out of Paramount on all of my devices and then uninstalled the app on my TV. After that is when I called Paramount and had my account reset. Then I reinstalled the app and still no local streaming.

This is directly related to the TV itself. How do I make it recognize that it is where it is time zone wise. It's almost as if it's stuck on central time zone no matter the setting for the zone.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Time Zone and Paramount Plus

Hi, @Latrobe-Dude 

We understand that your Roku device's time zone might have changed on its own, and we’re here to help you fix it!

First, could you let us know if you’re using a VPN for your internet connection? Also, it would be helpful if you could tell us whether this issue is happening with a specific channel.

Thank you for your cooperation.

Best,
The Roku Community Team

Jharra Q.
Roku Community Moderator
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