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Fourlane31
Newbie

Paramount plus channel saying not in region

We have a subscription to paramount plus. It is saying not in region. We have been using it for months. Since we have a subscription we can’t remove and reinstall. We made sure our zip code was registered. We can’t get help from paramount because we downloaded on the Roku. Can you help us please!

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3 REPLIES 3
JWS9518
Streaming Star

Re: Paramount plus channel saying not in region

What area do you live?  Some apps are restricted based on location.

Also, Roku does not provide technical support for third party apps, so I would suggest reaching out to paramount as well to see if they are having any issues in your area or even if that app is supposed to be available, depending on where you reside.

You could try doing a factory reset of your device and see if that helps.

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makaiguy
Community Streaming Expert

Re: Paramount plus channel saying not in region

@Fourlane31-

Since the time when you could view this channel, have you started to connect to the internet via a VPN that masks your actual location?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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makaiguy
Community Streaming Expert

Re: Paramount plus channel saying not in region

@Fourlane31-  additional response:

Some channel apps determine your location by the IP (Internet Protocol) number assigned to you by your internet provider. If your internet provider assigns or changes your IP number to one attached to one of its servers located in a different area, that could change your apparent location.

You can use an IP info website like the ones listed below to see where the IP number assigned by your internet provider indicates you are located. If this doesn't represent your actual area, you can contact your internet provider and ask to be reassigned an IP in your area.

Some IP info websites:

  https://www.iplocation.net/

  https://www.iplocation.com/

  https://tools.keycdn.com/geo

  https://www.ipfingerprints.com/

A web search for "IP Location" can find many more.

I'd suggest checking on several of these as it seems to be an inexact science. They should all report your real IP but they may not all give the same location results and you don't know what service your channel app uses to check IP location.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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