Features, settings & updates

[Hk95]

Tv has been unplugged for a few months, got it all hooked up and it tells me it needs to have the software updated. It never makes it past the update now, it goes back to the screen to “check now” and states when it was last updated in March and last checked “now”

[RokuEmmanuel-D]

Hi, @Hk95.

Welcome, and thanks for posting here in the Roku Community!

We understand you are having trouble updating your Roku to the latest software version, and we would like to help resolve this issue.

Could you please tell us the exact Roku TV/device you're experiencing updating to the latest software version? Also, what error message do you see on the screen?

In the meantime, please check your inbox. We will send you a private message with more troubleshooting instructions. 

We are looking forward to your response. 

Regards,
Emman

[Hk95]

It is a ONN ROKU TV HDMI

 I see M20093-MT, I see serial #G0200934C4D025177 and module FCC ID 2AC23-WC0PR1601. None say the word model so I am unsure. 

[RokuEmmanuel-D]

Thanks for the update, @Hk95.

We want to inform you that we have sent you a private message regarding an important matter. We would appreciate it if you could check your inbox. We look forward to hearing from you soon. 

Regards,
Emman