Features, settings & updates

[Tourlou]

So when I try to change my tv’s input with Alexa’s , it works, but it display a black text box at the bottom of the screen and it’s written “ switching input to __ (wtv input I asked Alexa to)” and this text box won’t go away  unless I press the “⬅️” button on my Roku remote, which kinda ruin the whole point of asking Alexa. I don’t have this problem when I change the input myself with the remote or when I ask Alexa to turn my tv on, just when I ask to change input.

[RokuJohnB]

Hi @Tourlou,

Greetings from the Roku Community!

We will be more than happy to investigate this issue you had with Alexa since it displays a message at the bottom of the screen and does not go away. Can you please provide the following information below?

• Could you send us a photo?
• What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)

In the meantime, you can check out this support article on using Amazon Alexa to control your Roku streaming device.

We look forward to hearing from you soon and gathering details.

Thanks,
John