Features, settings & updates

[Karma_]

Same problem. Backdrop is stuck at loading for like 20 seconds and then crashes. Every single time. Uninstalling and reinstalling doesn’t help.

[RokuEmmanuel-D]

Thanks for chiming in, @Karma_!

Could you tell us when you started noticing this issue? Were there any recent updates before this happened?

Also, please provide the requested details on this thread so the team will be able to look into this.

Your cooperation is much appreciated!

Roku Community Team

[Karma_]

Here you go:

Tracker ID: YS-116-701

Software version: 14.1

4850X - Ultra

I got my brand new Roku Ultra (2024) just couple weeks ago on the 27th February. And right off the bat the backdrops app never worked and always crashed after getting stuck in loading for 20 seconds. Using latest software.

So unfortunately I’ve never got to see the inside of the backdrops app as it never works for me. I’m amazed by the fact that Roku still doesn’t solve this issue as so many users seem to experience it…

[RokuEmmanuel-D]

Thanks for the update, @Karma_!

Your cooperation is much appreciated. We'd be happy to pass this along to the team. 

Can you also share the version of the Backdrops build version? (Highlight the app from the Home Screen and press the Star * Button) Also, does restarting the device help with the issue temporarily?

Looking forward to your response!

Roku Community Team

[Karma_]

<Can you also share the version of the Backdrops build version?>

No I’ve finally decided to get rid of the app and uninstalled it. Cause it never works.

I’d happily install it again when it’s proven that this issue has been fixed. I’m curious about trying the backdrops app out, atleast once, and see if I like it.

<Also, does restarting the device help with the issue temporarily?>

No doesn’t help. I did several fresh installs followed by restarting the Roku and the app still never works.

Like I said before. Since I purchased my Roku Ultra couple weeks ago the backdrops app has never worked and only crashed.

[RokuEmmanuel-D]

Thanks for the reply, @Karma_!

We appreciate you confirming the restart step that did not work. The team needs to get the app's build version so they can further investigate.

No worries; we've already forwarded your concern to the appropriate team, and they'll start reviewing it soon.

Your patience is highly valued!

Roku Community Team

[Karma_]

Also I noticed the „Photostreams“ app is showing the exact same behavior of stuck in loading and then crashing every time.

So these two apps are acting the exact same way 

[RokuEmmanuel-D]

Thanks for the additional info, @Karma_!

We're still waiting for the app's build version to move forward with the investigation, and we'd appreciate it if you could provide one. 

Please get back to us soon!

Roku Community Team

[Karma_]

Ok I installed it back the apps build version is:

Version 1.15 • build 2759740094

[RokuEmmanuel-D]

Great!

We'll forward this to the appropriate team. We're grateful for your help!

In the meantime, stay tuned for more updates.

Roku Community Team