TV 1: SAMSUNG SMART TV, 2016
3930RW Roku XPress
Serial No.: X00400FECU9M
Device ID: S009204ECU9M
Software version: 9.4.0 build 4200-AE
Channels which came on repeatedly with captions:
CBSN: version 5.4 build 16
AXS: version 1.2, build 9
Report tracker:
CBSN — issue ID, 9M-081-116
AXS — issue ID, 9M-081-121
Activity log:
Open CBSN app, captions on, left them on in app, exit app.
Open Roku settings, caps “always on, did not turn off
Open Netflix app, captions on (cannot turn off in Netflix w/Roku * button, not an option), Exit. (NOT CERTAIN notes are accurate on Netflix here because I could not subsequently replicate Netflix showing Roku style captions)
Open Sling, captions on on multiple channels (Sling does not have option to turn off captions with * button or in Sling’s settings (which are only display options, ie text styles, background and text colors and opacity). Exit Sling.
Open CBSN app, captions are on, don’t turn off, exit.
Open Netflix, tried two shows and captions did not come on. Exit app.
Roku settings, captions still on “always on” even though they had not showed up on Netflix in previous attempt.
PBS came on with captions and has the option on the asterisk to turn off. (I would have thought I would have turned off captions before this attempt, but notes did not reflect it and I could not replicate PBS having captions again after turning them off in Roku settings)
Returned to Roku settings, captions on, turned captions off.
Return to PBS app, captions not on.
Open ABC news, no captions.
Enter Paramount app, no captions.
Enter AMC app, no captions.
Enter Filmrise app, no captions.
Enter AXS app, captions on (has option to turn off in left-hand foldout pane after hitting Roku remote * button), but I did not turn off.
Back to Roku home, settings, captions “always on”, turn captions off.
Open Bloomberg app, no captions (but * button opens panel with ability to turn captions on and off).
Open Haystack News app, no captions (* button doesn’t do anything in this app)
Open CW app, no captions (* button doesn’t do anything in this app)
Open AXS, captions on
Return to Roku, turned off
Tried PBS again weren’t on
Open AXS again, captions on.
NOTE: Only apps that had captions on every time after turning off in Roku settings were CBSN and AXS. Tried to go back and check again on Netflix and PBS but was unable to replicate them turning on after turning off captions “always on” in the Roku settings.
TV 2: SONY ANALOG TV, 2010
3910-RW Roku Xpress+
Serial No.: YG009K477207
Device ID: C53959477207
Software version: 9.4.0 build 4200-51
Channels which came on repeatedly with captions:
CBSN: version 5.4 build 16
AXS: version 1.2, build 9
Report tracker:
CBSN — issue ID, 07-081-128
AXS — issue ID, 9M-081-121
Activity log:
Roku settings, captions "always off"
Open CBSN app, captions always come on. Roku remote * button reveals left-hand foldout pane, and always shows Captions “always on”, Switch to always off, exit app.
Back to Roku settings, captions are off.
Turn on CBSN, captions are again “always on.” Don’t turn off in CBSN. Exit.
Return to Roku settings and they are checked “always on.”
Open Sling, and captions are on every channel. Exit Sling.
Open Roku settings, turn captions “always off”
Open Sling, captions not on.
Open Netflix, captions not on
Open Showtime, captions not on
HBO, captions not on
Open CBSN, captions on, didn’t turn off there or in Roku settings.
Open HBO, captions are on, did not turn off.
Open PBS, captions on
Roku settings, captions off.
Open PBS, captions off.
Roku settings, confirm captions off.
Open AXS, captions on
NOTE: Only channels in which captions were consistently on after turning them off in Roku settings, were CBSN and AXS.
