Features, settings & updates

[Nickjo]

Have new Roku Express 4k

Model 3940EU2

software 14.0.4 build 12221-E4

GC version 12.5.25

Issue no. ID N3-441-746

One of the reasons for buying it was ability to screen mirror from my iPhone. However this feature doesn’t work on either of my phones or iPad.

It looks like it will work initially as it’s immediately found and throws up a code. However the codes are never, ever accepted regardless of which device I choose. 

Changing to password doesn’t work as it just refuses to accept that too.

Trying the HomeKit route also fails for the same reason. Code not accepted.

I’ve tried off/on again and manual update. No joy.

I see this is a recurring issue for some over several years and I assume my Roku is defective?

Suggestions/advice welcomed

Thanks

Nick

[atc98092]

I just tried my Express 4K+, and it worked immediately after I entered the code. I had never tried screen mirroring this phone to that Roku before, so there was nothing preconnected for either device. This was an iPhone 13 running iOS 18.1. Since that was my work phone, and it has some enterprise restrictions on it, I then tried my iPhone 16 Pro Max. It was running iOS 18.0.1 (didn't realize it hadn't updated yet) but it too connected immediately. My Roku is on OS 14.0.

I will also note that while both phones and the Roku are all connected to my home network, the two phones were connected to different access points in my home. So don't let anyone tell you that the devices must be connected to the same access point and/or the same WiFi band. I have specifically tested in the past with either the phone or the Roku on 2.4 GHz and the other on 5 GHz, and it worked just fine. 

Is your Roku defective? I can't say. However, based on your model number having EU at the end, it's possible that AirPlay might not be available outside North America. I don't know that for a fact, just as a possible reason for it. I couldn't say if that is a Roku issue or Apple. Since you provided a problem ID number (great of you to do that!) Roku should be able to check the logs and see what is going on.

[Nickjo]

What you report was what I was expecting to happen. Don’t think it’s a WiFi connectivity issue as all the devices find the Roku immediately. They all fail in the same way at the code exchange stage, which ever route I take. As one iPhone is a 7, the other an 11 Pro and the iPad older even that the 7, they are relatively diverse too.