Hello! @Khuss,
Thank you for your post in the Roku Community!
We appreciate you informing us that your Roku Ultra is stuck on a new software update message. We're happy to help.
Please try using your TV remote instead of the Roku remote to see if you can remove that message and update your TV rather than the Roku Ultra. The update may be needed for your TV, not your Roku Ultra.
If the issue persists, we would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator