Could it be that you are incorrectly expecting the photos to appear there, at the Photo Streams tile, and that is what you mean by "stuck?" Or do you mean it is really stuck and you can't use your TV for anything else?
Roku is really terrible about explaining things. They give the impression that Photo Streams is a channel that you can go to by going to that tile, just like the other tiles for Netflix, Youtube, etc. But I don't think that is how it works. I believe that tile, and what is behind it, is never going to change. It is always only going to show that uninformative video or that unhelpful "Getting Started" screen, even after you have gotten started and uploaded your videos. I believe that tile is useless for anything else. But they don't explain that and they have designed it to give the opposite impression to users. So, after you have gotten started and uploaded your videos and watched their stupid video, you expect your content to now be accessed by going to that tile and that is sadly not the case..
I think that tile is just a portal for seeing that stupid video and for displaying that QR code which takes you to the web interface and it is NEVER going to change even when everything is working as designed and your photos have been uploaded. Uploading your photos on the web interface with your phone or computer is a way to create a screen saver, I think. And I think the only way you will see your photos on your TV, if ever, is by playing the screen saver.
My guess is there are only two ways to see the screensaver that shows your photos (1) leave your TV on the "Home" screen and do nothing long enough for it to time out and start showing a screensaver or (2) go to screensaver through the TV menu interface and select "preview" on the screensaver. Of course, you will not see your photos as the screensaver, if ever, until you have selected Photo Streams as you screensaver instead of one of their canned screensavers. So, how do you do that?
On my TV screensaver selecting is buried deep in the menu structure. My menu structure is different from what it says in various online instructions. I go to Settings > Theme > Screensaver. There I select Photo Streams as my screensaver. Under Photo Streams in this location I select preview. Sadly, then it shows demo photos, not the photos I have uploaded. But at least I can get that far. So that is the problem I am having. I can get Photo Streams to show on my TV but cannot get it to display my photos instead of their demo photos, even though the web interface says I have 22 streams and I can see my photos there. Just not on my TV.
At least you got a moderator to reply, even though the answer was completely unhelpful. So far, I have posted my problem multiple times and never gotten a moderator to even reply. Community members have replied, but their answers have been completely impossible to understand.
