Features, settings & updates

[ValenAndolfatti]

Hi! I have an issue too! I connect Roku by Alexa’s app and everything is fine, but she says “Roku doesn’t respond”. I did the connection a few times, and I turn off both and then turned on, and it’s not working, I don’t know why. 
I have Alexa echo dot and Roku express (both are updated).

[RokuTakashi]

Hi, @ValenAndolfatti

Thanks for posting, and welcome to the Roku Community.

We appreciate you for reaching out for support, and we'd be more than glad to assist. As a start, we recommend visiting this link on How to use Amazon Alexa to control your Roku streaming device to properly set up your Alexa and Roku streaming device.

Please keep us posted on what you find out.

All the best,
Kash

[arthbil]

Hi There!

I already went through the steps to connect my Roky with Alexa multiple times and did not work too. I tried resetting the tv, resetting both the skill and the app, and nothing 😞

[RokuERey]

Hi @arthbil,

Thanks for reaching us here in the Roku Community!

We appreciate you sharing your experience about this issue with Alexa Skill and for the troubleshooting effort.

We've flagged this already, and this is currently under investigation. In this case, we'll need your help for an update.

Please share with us the details below.

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About.).
• Alexa app version

We'll be anticipating it.

Thanks,
Rey

[arthbil]

Hi @RokuERey ,

Thanks for getting in touch!

Here is the information:

Roku device model: E4FAA75R

Serial number: X012000C33HP

device ID: S0E7632C33HP

software OS/version: 12.5.5 - build 4174-DA

Alexa app version: 2020549908.0