Features, settings & updates

[sirlou]

I've finished my OPT-OUT letter and I am sending it in the mail today. I am including a picture below. It would be great if everyone posted pictures of their opt-out letters here and on social media!!

-srlou

Roku Opt-Out Letter

[atc98092]

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@Claimer wrote:

Bull**bleep** 

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I can't help it if you never read the TOS when you first purchased your Roku. It's been there for many years. 

[sirlou]

*Pssst* Roku is not gonna date you even if you simp for them on here...

The More You Know >>>>>>>

[o2night]

 I did the minute they put that popup in to brick my television!  Moreover, I complained to the FTC and BBB as well as my ATT Gen.

Something extemely smelly going on here.

[SoCalChris]

The BBB has absolutely no authority to do anything; they're exactly like Yelp. A private company who encourages businesses to pay them to encourage good reviews. Complaining to them is a waste of your time.

Instead, file a complaint with your state's att0rney general office, and the California AG office if you're in a different state since Roku is a California company.

And Roku, this is some BS. Won't even allow you to post a reply with the word att0rney??? Screw you even more.

The message body contains att0rney, which is not permitted in this community. Please remove this content before sending your post.

[o2night]

I'm sorry.  Please point out to us where it said in the "TOU", that they would brick our televisions with a popup until we agree, without a button to IMMEDIATELY opt-out, until we say, "hey, ok, screw me any way you want, just let my tv go!"

[atc98092]

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@o2night wrote:

I'm sorry.  Please point out to us where it said in the "TOU", that they would brick our televisions with a popup 

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I believe that all I said was the TOS document has always contained an arbitration statement. I completely agree they handled this horribly. Someone in Roku HQ didn't have their brain turned on when they approved this ridiculous way to inform the users of a TOS update. 

[o2night]

The BBB is not the only complaint I filed.  I was clear about the FTC and my ATT General also getting a complaint. I have my complaint written for the Cali Att Gen as well as other places. 
 It never hurts to put the complaint in more places than just a few.  1) It's like using social media to bud light companies.  More people will see it because people DO check the BBB for complaints against companies.  And 2) You have more proof that you asked for help if the need arises.
I also have a recorded phone call with a foreign Hisense "tech specialist" who flat out told me I HAD to agree to it to get the block removed and there was NO WAY to remove Roku from the television.

[o2night]

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@atc98092 wrote:

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@o2night wrote:

I'm sorry.  Please point out to us where it said in the "TOU", that they would brick our televisions with a popup 

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I believe that all I said was the TOS document has always contained an arbitration statement. I completely agree they handled this horribly. Someone in Roku HQ didn't have their brain turned on when they approved this ridiculous way to inform the users of a TOS update. 

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I agree, and I didn't mean it to sound like an attack on you.  I'm just saying, their TOU/TOS never warned us we could be bricked for not complying.  I get suspending the roku app, but I was watching YouTube, which has nothing to do with ROKU's TOS/TOU.  To ask for acceptance, while holding a gun to their customers' head, is another ball game.  Most people wouldn't know what to do.  They'd just be out of luck and without television.  Luckily for me I had a Firestick from my tv before buying these, which I will never buy again.  

[o2night]

I removed my credit card the minute I saw them try to add a pay channel to my app lineup!!  
Sneaky, I tell you!