Now they tricked me into opting in. At 7 am, after they bricked me again, I tried resetting my television, the way I had been when the popup came up, only this time they made me do a factory reset and agree to the terms before I could get it set up. I am sending that FAKE OPT-OUT letter, but I already also complained to the FTC, My ATT Gen, the BBB, etc. I hope they get severely penalized for these sneaky tactics!
UPDATE: Oh, this just keeps getting better and better! Even though they made me completely re-set my whole account on this television, they STILL bricked it with the POPUP!!! STILL have a FROZEN televsion- COMPLETELY BROKEN BY ROKU!
My tvs are Hisense. I called Hisense and got the same song and dance. The "tech support" said "if there is a popup showing on the screen, you will need to accept it." I said, I don't want to. Can I remove the Roku application some way in order to bypass their update? "No."
I have installed my Firestick to the television in the living area. It took another song and dance to finally get the popup to hide for a few seconds, in which I bypassed over to the AVI I had the Firestick in. Right now, it is working, but that does not mean if I change a program or video, it won't come back. In the meantime, I am searching my best price for a regular television with no apps. I can play my Firestick and DVDs on it without Roku nonsense. I hope many of you will continue to file complaints with the avenues available. There is definitely a need to stop the hijacking of our equipment.
