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Snwari
Channel Surfer

Using roku means you agree to new terms

Email received: We wanted to let you know that we have made changes to our Dispute Resolution Terms, which describe how you can resolve disputes with Roku. We encourage you to read the updated dispute.... By continuing to use our products or services, you are agreeing to these updated terms. So you have to do all this to opt out but no tv useable? $$ Dispute Resolution Terms
L. 30-Day Right to Opt Out, You have the right to opt out of arbitration
by sending written notice of your decision to opt out to the following
address by mail General Counsel, Roku Inc., 1701 Junction Court, Suite
100, San Jose, CA 95112 within 30 days of you first becoming subject to
these Dispute Resolution Terms. Such notice must include the name of
each person opting out and contact information for each such person,
the specific product models, software, or services used that are at issue,
the email address that you used to set up your Roku account (if you
have one), and, if applicable, a copy of your purchase receipt. For clarity,
opt-out notices submitted via any method other than mail (including
email wil hot be effective. If you send timely written notice containing
the required information in accordance with this Section 1(L), then
neither party will be required to arbitrate the Claims between them.$$

Anonymous
Not applicable

Re: Class action laws--t against roku.

@NOXFPS 

Good luck. You're going to need it.

0 Kudos
Maine1941
Reel Rookie

Re: "We've made an important update" is stuck on screen

 

I FOUND THE EMAIL!  I AM WRITING A LETTER THIS MORNING!   who knows how long it will be before I get turned back on?  But thank you to dispute people!!!!

dispute Resolution Terms
L. 30-Day Right to Opt Out, You have the right to opt out of arbitration
by sending written notice of your decision to opt out to the following
address by mail General Counsel, Roku Inc., 1701 Junction Court, Suite
100, San Jose, CA 95112 within 30 days of you first becoming subject to
these Dispute Resolution Terms. Such notice must include the name of
each person opting out and contact information for each such person,
the specific product models, software, or services used that are at issue,
the email address that you used to set up your Roku account (if you
have one), and, if applicable, a copy of your purchase receipt. For clarity,
opt-out notices submitted via any method other than mail (including
email wil hot be effective. If you send timely written notice containing
the required information in accordance with this Section 1(L), then
neither party will be required to arbitrate the Claims between them.

o2night
Streaming Star

Re: Roku disables player with attempt to coerce arbitration agreement

Report it to the FTC, the Better Business Bureau, your state ATT General, Congressmen and women.  Do not let these criminal companies get away with it by just complaining on their community board.  Regulating these companies is the ONLY way to stop this mess and you won't get that without making your voice heard!  People, you have a legitimate right to access your own television.  Start fighting back or you'll forever be dealing with things like this one bricking your televisions!  
It takes only 5 minutes to file a legitimate complaint against these companies misusing their powers to force you to accept their terms. 
Write one, just one simple complaint and then copy/paste it into every avenue you can get the word out against these illegal practices.    Take a stand!   There is power in numbers!  The more voices are lifted, the bigger chance we'll have to be heard!

Smooty
Reel Rookie

Re: Update to Dispute Resolution. anyone seen this on their TV?

My remote will not agree or use * Did you get the issue resolved ?

0 Kudos
o2night
Streaming Star

Re: Class action laws--t against roku.

It's that kind of response that allows these companies to do anything they want.  A class action suit is usually taken on a contingency basis.  If OP succeeds in gettng someone to accept this suit, there's a very good chance that they can get policies changed so these companies can't force you to agree with them "or else", like this one did in bricking the tvs running their programming.

vr120b5
Newbie

Re: Dispute terms resolution update

I'd call this a breach of contract.  We bought the device now we can no longer use it?

 

0 Kudos
Smooty
Reel Rookie

Re: Update to Dispute Resolution. anyone seen this on their TV?

Have you resolved this yet?  I try to agree to terms but nothing happens.

0 Kudos
Smooty
Reel Rookie

Re: Update to Dispute Resolution. anyone seen this on their TV?

How did you fix this?  I’ve tried restarting, disconnecting, using app,  but still nothing.

0 Kudos
Anonymous
Not applicable

Re: Class action laws--t against roku.

@o2night 

Just being realistic. IMHO the chance of this ever being resolved the way you want are slim and none. For example, computer software. Don't agree to the terms? You can't install and use it. As I've said before this kind of terms of use is pretty much standard. So, good luck.

0 Kudos