Features, settings & updates

[judyneric]

Count me in with another 4640X that stopped working very recently, and just has the dancing ROKU letters.

The letters bounce for 27 or 28 seconds, then the device tries to reboot, repeat ad nauseum.

If it was an update that caused this, did they brick our devices?  I don't think it'll be possible for them to send a fix since the Roku can't get into a state where it can receive the fix...

[Blockbuster]

Issue started a few days ago.  Have tried the following:

-Tried another power supply from another roku

-new hdmi cable

-unplugged for hours and plugged back in. 

Remains stuck in a boot loop where it cant access any menus, just dancing roku symbol for around 10 seconds then reboots-- and repeats the same process.

[AvsGunnar]

@Blockbuster 

If using an SD card, try removing it.

[Blockbuster]

I think I resolved the issue --there is a small rubber reset button on the very bottom of the unit (same color as black rubber).  Held for around 10 seconds and performed a factory reset....seems to be stable now but have to setup all my logins again 😭

[Gregski]

I hate this TV who wants to buy it from me I will take 200 for a 50 in tv

[elucidator]

I have the same 4640x Roku as the other posters and it is also stuck in a boot loop. I tried the suggestions you previously outlined. Updating, factory resetting, unplugging for 10 seconds, trying different HDMI ports or TV's... Nothing is working. 

[Rbo]

Model 4640x has been made unusable by update. Working okay before update. Now stuck in rebooting loop. All 4640x users should replace with a new $100 model. Just dispose of the non working 4640x at the nearest electronics recycling facility.

Better customer relations would have provided a way to get some sort of credit for being a current user of their product and services.

Better yet, leave the old units working as they were before the update while offering a discount to upgrade. 

I am having difficulties with justification of purchasing a replacement.

[aamilo]

Having the same issue.  Tried to watch a show but the apps kept crashing and going to the main screen.  Looked for updates and there wasn’t any.  Tried using the system restart and am now stuck in a reboot loop.  Tried a power supply, new cables and even the reset button and nothing worked.
I truly hope that this wasn’t caused by an update and Roku just expects me to buy a new unit.  If that’s true I would have to rethink my Rokus.  I have three, this one and two newer ones.  Two are on smart TVs but I had the Roku 1st so I never used the smart TVs menu.  Time to start I guess.(?)

[aamilo]

Add one more to the list of reboot loop stuck 4640x units.  Sure seems like Roku was the cause of this issue.  Hope they can fix this.  If not, I might have to look elsewhere.  I have three Rokus (two are newer) but really only need one since the other TVs are smart tvs.

[elucidator]

I got mine to finally fix itself by unplugging, holding the reset button down for like 30 seconds to discharge any residual power, and then -while holding the reset button still- plugging it back in and finally releasing the button after 10 seconds. It went into factory reset after that.

This was not the first time I tried this so just keep at it and maybe it'll work for you too!