Features, settings & updates

[Momo5245]

Hi, I have a Roku TV. I made a manual software update and I get a message saying connecting it could take a minute. It's been an hour. Can you help? !!

[RokuMary-F]

Hi @Momo5245

Welcome to the Roku Community!

Thanks for letting us know about the behavior you are seeing with your Roku device and we will work with you to know what went wrong so we can assist you further and fix the issue.

We would recommend continuing to try to keep checking for an update to see if the device will install the latest update. You may also try connecting to an alternate wireless network to install the update, then when successful switch back to the Home network.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


Best regards,
Mary