Features, settings & updates

[RokuJechealR]

Thanks for the response, @C_912!

We acknowledge the information you provided and will update our team on this. As we work on the issue, we hope for your patience and understanding.

Further developments about the investigation will be updated in this thread.

All the best,
Chel

[sandraymauricio]

Can you help us, we have the same problem here.

Product info:
Version: 95F.04E12221A
Serial: YL008U895837
ID: 2A1158895837
Model: 9102R

[RokuRiamie-D]

Hi @sandraymauricio,

Welcome to the Roku Community!

Thank you for sharing the details about your Roku Streambar. We appreciate your bringing to our attention the issue you're experiencing with the device being stuck in recovery mode.

Rest assured, we have forwarded your information to our Roku-appropriate team, and they are already working on a fix for this issue.

Your patience and understanding are really appreciated as we work on this concern.

Regards,
Riamie

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

We would like to know if you are still having an issue with the Roku Streambar being stuck on guest mode after the latest software update. If so, we would like you to follow the details below:

Factory reset your Roku Streambar.
You can find the physical Reset button on the back or bottom of your device. It may either be a button you can press or a small pinhole that requires a straightened paperclip to access. It resembles one of the following:

We hope you find this information helpful. Please keep us posted.

Regards,
Riamie

[sandraymauricio]

Hi. We still have the problem ☹

The device is in a loop.

[RokuRiamie-D]

Hi @sandraymauricio,

Thank you for the update!

Thank you for your efforts in attempting the troubleshooting steps we provided. We want to assure you that our Roku-appropriate team will be notified about the ongoing issue of the Roku Streambar being stuck on Recovery Mode so that we can work towards a resolution.

Your patience is appreciated as we strive to improve your experience.

Regards,
Riamie

[euoninc]

yes, problem still persists

[Mybrick]

still stuck in recovery mode.its been 2 weeks.was thinking of buying a new roku tv but why should I? if its going to stop working.losing trust in roku.

once again:

version 9.3.9*1060

serial #yloo37429262

device id 2a1173429262

roku 9102r

[CTOCSE8]

SAVE YOUR $$$$.  Eventually they will reach out to you via email to resolve your brick.  It's 1 device at a time evolution.  Worst lifecycle support I've ever seen.  Hang in there.  Takes them weeks on end to fix their junk.

[sandraymauricio]

Our streambar came to life 😀 Thanks for your help.