Features, settings & updates

[Cyn3]

My Roku Premiere is stuck in recovery mode. I have tried all known fixes including resetting, rebooting, changing connections and connecting. No resolution. Please help.

[RokuRiamie-D]

Hi @Cyn3,

Welcome to the Roku Community!

We understand that your Roku Premiere is being stuck on the recovery mode screen. We also appreciate the troubleshooting steps that you have taken to fix the issue.

Please provide us with the following details so that we can forward your Roku device information to our Roku appropriate team.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to your response.

Thanks,
Riamie