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Re: Roku Express with old firmware unable to update the software
I’ve checked my email (including spam folder and the bin) and unfortunately cannot find the message from your support team. However, I do get the updates from this forum here to my email, so you should have the correct email address.
Would it be possible for me to email the support team directly?
It looks like you are now in contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.