Features, settings & updates

[RokuEuniceL]

Hi Community users,

We appreciate your posts and feedback here in the Roku Community!

Upon checking, not everyone in this thread has requested a replacement nor has responded to our follow-up questions and troubleshooting steps. We are doing our best to assist you in any way that we can, so please respond to this thread so we can send you a private message to help you further.

On the other hand, we sincerely apologize for any delay in replacing the Roku device. We are experiencing a delay in shipping replacement items at this time, but rest assured that your replacement is forthcoming. We will follow up with you within the next several weeks to confirm a shipping date, and we apologize for any inconvenience this may be causing.

Your patience and understanding are highly appreciated. Rest assured that your privacy and security are valued here at Roku.

Sincerely,
Eunice

[Naiveatheart]

Hi @Eunice ,

Your response is not adequate. This thread has been started due to an issue that occurred in January. We are now Day 1 of April. Stating a follow up in a “few weeks” as to when our replacements will ship is not acceptable.

What your response has included is more vague lip service with no answers. So let me help resolve some of the issues to expedite this process for Us CUSTOMERS.

For those of us who have requested replacements: 

1. What is causing the delay to our requests?

2. When (specific date) can we expect our replacements? 

Those who DID request replacements are owed the deliverable compensation offered by Roku. As a previous poster stated, the shelves are full at Target, Best Buy, Walmart and online. So, why is it your active customers are getting ignored? Your update bricked or caused ongoing glitches to your product that WE paid for. Take responsibility and show some integrity.