Features, settings & updates

[AFTERLIFE]

I have a laptop and desktop that are both running the same build of Win 10.

On my laptop, when I add a device, Win finds my Ultra and lists it as a "display"  so that I can cast to the Ultra from the laptop. But, on the desktop, Win does see the Ultra but doesnot list the Ultra as a display. So,  I can not cast from the desktop to it.

Does anyone have a solution? All drivers on both machines are updated and I've tried using 2.4 and 5ghz wifi and it makes no difference. I even have both PCs in the same room for comparison.

[RokuEmmanuel-D]

Hey, @AFTERLIFE.

Thanks for sharing your concern about the casting issue on the Roku device. We're here to help!

Have you tried resetting the network of the Roku device to see if that fixes the issue? Here's a link for a guide!

Note: Make sure you have the Wi-fi credential ready before resetting.

You can also visit here for additional support.

Let us know if you need more help!

Roku Community Team

[AFTERLIFE]

I'll try the above steps again...I think it's Windows related because, as I said, one of my Ultras is correctly identified in Win 10.

Thanks for the suggestions.

[RokuEmmanuel-D]

Thanks for the update, @AFTERLIFE.

Feel free to let us know how it went so we can keep an eye on it. We appreciate your cooperation!

Please keep us posted.

Roku Community Team