Features, settings & updates

[Gynnielyn]

Didn’t fix mine either. 

[WildClyde]

A reset did not fix my 3930x with serial 500829916LCL. I still get the bouncing logo screen.

Help!

[AvsGunnar]

@WildClyde 

Try using a power adapter at the wall instead of the TV USB port if currently doing so.  If already using a power adapter, try another one. (any 5volt, 1amp cell phone charging power adapter should work).

[WildClyde]

I tried a powered USB as you suggested and that did not work.

I contacted ROKU support via chat and that experience was as bad as it gets. The tech. kept asking questions I had already answered.

I am sending the device to Anthony Wood, ROKU CEO, to have him try to help me. 

[RokuJohnB]

Hi @WildClyde,

Thank you for posting here in the Roku Community!

We understand you're having a problem with the Roku Express. We're happy to assist you further. May we know how you are powering your Roku Express? Is it plug-in directly to the wall outlet or is it on the power strip?

We'll wait for your response.

Thanks,                                                                                                                                                      John