Features, settings & updates

[SDE13]

I clicked on "update now" and I thought it was updating (took a picture because of issues last week). However, it's never returned to the homescreen. It's been on the bouncing logo screen for over 2 hours now.

[SDE13]

After over 3 hours, this popped up:

I clicked "proceed anyway." It's now on the homescreen. 

[RokuTakashi · Accepted solution]

Hi, @SDE13

Thanks for posting here in the Roku Community.

We appreciate you for sharing this information with us, and we would be more than glad to assist further. As a start, we recommend proceeding to factory resetting your Roku device. Please be advised that a factory reset clears the majority of data from your Roku device and resets it to a factory default state. After you complete a factory reset, you need to set up and configure your Roku device again.

After proceeding to factory resetting your device, kindly set it up again and see if you're able to update your device.

Please keep us posted on how it works.

All the best,
Kash

[SDE13]

That did it. Thank you!

[Gynnielyn]

Same issue here, but mine has not been resolved. I’ve tried everything & I still have bouncing letters. 

[RokuERey]

Hi @Gynnielyn,

Welcome to the Roku Community!

We appreciate you sharing your experience about this, and we appreciate the troubleshooting effort.

If performing a factory reset doesn't help, Please also share with us the serial number of the device, which can be found at the back of your Roku device.

Please keep us posted!

Thanks,
Rey

[Gynnielyn]

Model 3930X SN: S013297TCD5R

[B2024]

Similar problem continues for me. It keeps rebooting itself.

Roku 4200X-Roku 3

SN : 1GS3C6064510

[RokuERey]

Hi @B2024,

Thank you for joining us here in the Roku Community!

We're sorry for the inconvenience this has caused, and we appreciate you sharing your report.

We've initiated an update with the concerned team about this. In this case, we would suggest performing a factory reset on the Roku device and then trying again to see if that makes any differences.

For support, please see our help page here: How do I factory reset my Roku® streaming device?

Please keep us posted on what you find out.

Thanks,
Rey

[B2024]

Actually that was the first thing I did. but the problem was not fixed.