Hi @Ruthy1,
A warm welcome to the Roku Community!
We understand you're having a problem with the closed captioning. We're happy to assist you. We would recommend taking a look at our Support page for more information: How to enable closed captioning | Official Roku Support
If the problem still persists, can you please send us a photo or video of your running problem?
We hope this helps, and we look forward to hearing from you soon.
Best regards,
John
John
Roku Community Moderator