Features, settings & updates

[Brad969]

How do I rollback to Roku 12. Now I have to keep 2 remotes handy. Volume no longer works.

[HDMIGuy]

@Brad969 Go into settings on your Roku, remotes & devices. Try setting up remote for TV control again

[Brad969]

Roku support had me try that. Only options were for Roku remotes. It is like the code to program Xfinity remote is no longer valid on my Roku TV. I tried every code listed online as well as what support gave me(which were the same codes).

I know it is not the remote because I have 2 that worked fine prior to update and both don't work now. It happened immediately after the 12.5 update 

[Jeffd76]

Mine did it as well and I can't seem to fix it 

[FFD]

It also no longer accepts codes for DISH remotes

[RokuJohnB]

Hi @community users,

Thank you for keeping us posted about this issue!
We'd love to take a closer look into this issue that you're experiencing. May we know what Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku stream bar, Roku TV-Specify) What troubleshooting steps have you taken so far?

We look forward to hearing from you soon, and we will continue to assist you further.

Thanks,

John

[Jeffd76]

John. My issue with the xfininty remote is happening on a TCL roku TV. I have tried reprogramming it using all supplied codes. I have tried using 2 xr11 remotes 1 xra remote and a xr15 remote. I have factory reset the remotes and will not work. All remotes fully batteries and was working before the update.

[HDMIGuy]

@Jeffd76 Sorry, I think I misunderstood the original poster.  I thought Roku remote was not working on TV.  Now as I understand the problem the Xfinity remote will no longer work with a TCL Roku TV.  Try using the codes for an Insignia TV.  Some TCL TVs use same codes as many Insignia TVs.

[Jeffd76]

That worked thanks for the suggestion 

[HDMIGuy]

@FFD @Brad969 Try the codes for Insignia TVs.  Some TCL Roku TVs use Insignia codes.