How about Roku allowing the consumer to choose to turn off a new feature? That way, the people who don't care are happy, and those that do care are also happy; kind of a win-win rather than the lose-lose philosophy of Roku management by forcing **bleep** down our throats.
Hi @jimsz,
Thanks for reaching out and we're sorry for the inconvenience.
We really do appreciate your feedback about this and we'll make sure to communicate this with the right team for further review.
Thanks,
Rey
Gee, you'll do that for me? How did a company that once had a great product and great customer service become what it is now?
Oh, that's right they hired a new leadership, paid the president $51 million last year and now they are going to leverage all they can from the users in order to sell it.
I believe that is the thrust of the last 26 pages of posts.
Hi @community users,
Thank you for keeping us posted here in the Roku Community!
We always aim to provide our customers with the best streaming experience and convenience in using our services. We'll pass this along to the appropriate Roku team for review. Once again, thank you so much for your feedback, and we value your input.
If you need anything else, please let us know.
Kind regards,
John
I hope everyone realizes that each response we have gotten was AI. If you read each one, you will be able to differentiate them from "human" responses.
What responses? Do you mean from Roku? There have been two or three?
All of them. Read ROKU responses to this and similar topics. You will readily see that they all follow the same response pattern and lack of spontaneity.
I don't think anyone posts here expecting direct resolution to problems. That is an underlying issue no matter the problem: inadequate customer response. I think that is the point.
This is why I've never bought a Roku TV... simply so I wouldn't feel too bad about the cost when I inevitably had to throw the Roku box in the trash when the day finally came that corporate greed exceeded business sense and respect for the customer.
Looks like that day may have now arrived. I imagine that the only thing complaining here will do is help Roku's suits assess how much betraying their customer base is likely to cost and whether they can afford it now or should wait a little bit longer till the betrayal is more cost effective. And, no, I don't need some fatuous AI-generated response promising to 'elevate my concerns'.
Roku might do well to remember that they only exist because people were looking for a workaround to arrogant and intransigent media titans. Fortunately, mini-PCs, which can run everything I might care about on Roku, and then some, have come down to be less money than I paid for the last Roku device I bought. So, now I've just pressed one button on my HDMI switcher and excised Roku from my environment. Be prepared for a lot more people to follow, Roku geniuses.
You may make a little more money in the short term, but not from me, and I suspect you'll be surprised to find how quickly a company can go downhill to irrelevancy from mistreating their users, especially when their products solve only yesterday's problems.