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tacoma5050
Reel Rookie

Remote only turns on TV after a few hours of TV and roku being off

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I have a new Roku Ultra 4802R.

The power button on the roku remote only turns on the TV, the Roku does not turn on.  The TV sees no signal from the roku box. I need to press the button on the side of the Roku box for it to come on so I can view TV. 

Note: If I am actively watching TV and I press the power button on the roku remote, the TV goes off, then  a few minutes later, if I press the power button on the remote, both the TV and the roku box come on. 
It seems that the remote does not turn on both only if the TV has been off for an extended period of time. 

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HDMIGuy
Roku Guru

Re: Remote only turns on TV after a few hours of TV and roku being off

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@tacoma5050 The power button on the remote is only for the TV.  To turn on the Roku hit the home button on the remote or any button other than on/off or volume.  If you want to avoid having to hit the home button on the Roku go into settings, system, power, auto power savings, and unclick the box for power savings after 20 minutes of no interaction.  

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6 REPLIES 6
HDMIGuy
Roku Guru

Re: Remote only turns on TV after a few hours of TV and roku being off

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@tacoma5050 The power button on the remote is only for the TV.  To turn on the Roku hit the home button on the remote or any button other than on/off or volume.  If you want to avoid having to hit the home button on the Roku go into settings, system, power, auto power savings, and unclick the box for power savings after 20 minutes of no interaction.  

tacoma5050
Reel Rookie

Re: Remote only turns on TV after a few hours of TV and roku being off

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@HDMIGuy  Thanks! I spent over 45 minutes on the phone with Roku support and they never told me this.

In fact they told me that my Roku-Ultra was defective and to retrurn it to the store! When they told me that my Roku does not have a power saver mode, I lost all confidence in whatever they said. I asked to speak to level 2 tech support they said that is not an option.

Very poor customer support to say the least.

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tacoma5050
Reel Rookie

Re: Remote only turns on TV after a few hours of TV and roku being off

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@cdsfew112 see solution above by HDMIguy

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HDMIGuy
Roku Guru

Re: Remote only turns on TV after a few hours of TV and roku being off

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@cdsfew112 The power and volume controls on Roku remotes only control TVs.  The power button on a Roku remote will not power on a Roku device.  If a Roku device has powered off hitting the home button on the Roku remote will turn on the Roku device.  

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Strega
Roku Guru

Re: Remote only turns on TV after a few hours of TV and roku being off

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That post was just for the SPAM placement.  (The work "and" is linked.)

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RokuJohnB
Community Moderator
Community Moderator

Re: Remote only turns on TV after a few hours of TV and roku being off

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Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team

John
Roku Community Moderator
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