Features, settings & updates

[Wolfdad9482]

I'm having the same issue.Here's my information for my tv

T c l model number-- Is 50S451

Hardware ID-- G134X

Serial number --X012000JDR9A

Device ID--S0JPD2AJDR9A

[RokuERey]

Hi @Wolfdad9482,

Welcome to the Roku Community!

Please be aware that we have passed along this information to the appropriate Roku team for additional updates.

Thanks,
Rey

[Cruz44]

How though is the question?

[Jenkis]

I used to be able to cast and screen mirror from my phone and now it wont. I want to start by saying the following:

Yes I've connected both devices to the same internet 

Yes both devices have been reset

Yes both devices are up to date

Yes I've made sure my screen mirroring setting is on, on my roku

Yes ive switched between always allow and prompt settings

Yes my google home app is up to date

Yes my roku app is up to date and connected to my roku device

I've even signed in and out of roku app( and installed and uninstalled)

I've even factory reset my roku

Now, if you (the roku developer/ forum moderator) cannot tell me anything more that what ive already done please do not bother replying. I'm sick and tired of seeing this issue be brought up many times on spereate forums and no one have an answer. And these aren't isolated incedints. Me and many other cannot screen mirror or cast to our roku device. With the exception of the youtbe app. I'm tired of forum moderators not even reading our issues. This is a simple fix that your company can fix but refuses to adress and I just want some sort of acknowledgement toward the growing issue

[Lipher]

I having the same problem, it's not my smartphone because I have another Roku Tv (Aoc) that works normaly... But this one was mirroring just a few days ago and now it doesn't work anymore 

I try to connect by choosing the smart tv on my phone but the Tv doesn't respond (yes I am using the same wifi, and tried restarting them)

Track ID:

[Ktcassis]

Regards!

I'm Katia, and ma having the very same issue. I used to connect from two different Xiaomi on My Semp Roku TV. Just about today, it stoped working totally. 

It still shows (on - with the viewing from the phones - "screen mirroring - as its function is called on Xiaomi Phones - 9S and a Poco X3 Pro, both with MIUI 13) on both smartphones that I used to screen mirroring, but it do never succeed, just keep rolling, disappear from "screen mirroring 'end points'", and if I do try again, keeps going on that way every single time.

I've tried all the suggested troubleshooting (about security on any way: "prompt, alaways permit, blocked devices - there was none, Device connect - on the advanced tab, it was on and I did turn that off and on once to certifiy). 

Still on, after all that, I did just not the "Factory Reset" from the OS way, but also the "Physical Reset Button". Nothing has worked out.

Here are my Semp Roku Tv Data, so I hope that you guys, may have a hand on helping me here also!

Sincerely regards, and... Thank on advance!

And on, here is the Data:

Model:  8126X - Roku Tv

Serial Number: X00500ARR8K4 (S09Y64DRR8K4)

SO Version: 12.5.5 - Review 4171-D0

GC Version: 11.6.21

Registering time (GMT-3): 2024:06-02T02:42:33Z

Issue ID Reporting: K4-220-482

One more thing: Its up the actual date (06/01/24).

[Effini]

Add me to the list. My previous Roku tv had no issue with casting/mirroring. My new one seems to have a problem. I can't connect from android phone, nor from pc (win 10). All devices see the tv but when I try to connect they timeout or display an error ("Couldn't connect"). I've spent 90min going through every single solution shown online. Rebooted everything. Checked for updates - all up to date. Removed from windows device list. etc Nothing has worked

43" Roku 

TCL 43S450R

Hardware G182X

SW 12.5.0 - build 5213-CG

[Kongkongsr]

You guys give the same answer over and over. Just admit you don't have no idea what's going on. It is some kind of update and it don't want us to cast anymore. Something to do with money more than likely. Taking away by casting. Some kind of thinking in that line.

[kealoha93]

@RokuJohnB can I please also have assistance in this. I’ve been working on reading every response on multiple posts to get a response and been trying for hours (soft reset, factory reset, flipped every mode in all settings, checked wifi, etc) and I give up. I need you all to please just help me get back to this. I used to be able to screen mirror and airplay from my iPhone/laptop as well as use the Roku app as a remote. I now can’t do any of those things. 

My issue report tracker info is below:

Model 7117X - Roku TV

SERIAL number YS00FM997316

OS: 13.0.0

GC: 11.10.22

ISSUE ID: 16-304-189

[Thomah]

Moel 3900x serial yg008w341295 software 13.1.4 build 1512-51 gc version 11.11.16 issue id 95-330-780