Hi @Teeare1 @JasonS77,
Thanks for letting us.
When you want to display content from your phone or tablet on a nearby TV, you may be able to use screen mirroring. To use screen mirroring, you must first set up and enable the feature on your Android or Windows device and then request a connection to your Roku device.
Did you reach the process where your Roku device asks you to accept a request for a screen mirroring connection to be established? Could you walk us through the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
For full information on this, you can take a look at this link: How to screen mirror your Android or Windows phone to your Roku streaming device
With more details, we will be able to assist you further.