Features, settings & updates

[Solirock]

Roku ultra 4 k and roku 4k stick both have problems. One cuts in and out with loud noise and the other eats the remote battery.  Does roku have a solution? Do they stand behind their products.  It does not seem like they do

[RokuMary-F]

Hi @Solirock,

Thanks for letting us know about the remote issue that you are experiencing.

A few questions here to better understand what you're experiencing:

What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue?

In addition, have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp

Please keep us posted.

Regards,
Mary