Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Solirock
Newbie

Problems with roku

Roku ultra 4 k and roku 4k stick both have problems. One cuts in and out with loud noise and the other eats the remote battery.  Does roku have a solution? Do they stand behind their products.  It does not seem like they do

0 Kudos
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Re: Problems with roku

Hi @Solirock,

Thanks for letting us know about the remote issue that you are experiencing.

A few questions here to better understand what you're experiencing:

What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue?

In addition, have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp

Please keep us posted.

Regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.